There is no better measure of HealthSystems' capabilities than the testimony of our customers. Here's what HealthSytems clients have to say about us.

Carolina Cardiology Consultants, PA>
Cobb Pediatric Associates>
Gadsden Orthopaedic Associates, P.C.>
Internal Medicine Specialists, PC>
McDuffie Medical Associates>
Montgomery Cancer Center>
Peach State Orthopedics and Peachtree City Physical Therapy>
Pediatric Ear, Nose & Throat of Atlanta, P.C.>
Women's Healthcare Associates, P.C.>

Carolina Cardiology Consultants, PA

"The thing that sets HealthSystems' apart is their exceptional knowledge of the Centricity product and their considerable experience working with other practices. They have delivered everything we have ever needed, well done and in a timely manner, whether it's an answer to a question or a new report."

Lisa Smith, Billing Supervisor

Cobb Pediatric Associates

"HealthSystems knew just how to approach our implementation and were always one step ahead of the game. There was nothing haphazard about their approach. They were very organized, had a well thought out plan and were able to anticipate our needs. HealthSystems was very professional and made our Centricity implementation a breeze.

HealthSystems knowledge, attention to details and its willingness to go the extra mile are unique among practice system vendors. The contrast between HealthSystems and other support companies is like night and day.

It was important to us that HealthSystems was committed to ensuring that all staff members were thoroughly trained by our "go live" date. Their trainers and staff not only knew the product inside and out, they also understood and respected the unique needs of a medical front office. This was a sharp contrast to other software vendors that know their product, but don't really understand the workings of a front office/billing department, making it hard for clients to get the support needed.

We have found the HealthSystems staff very easy to work with, and it has been a pleasure working with them. We can absolutely recommend HealthSystems."

Sherry Weinstein, MN CPNP, Clinical Coordinator/ Nurse Practitioner
(Responsible for system implementation)

Gadsden Orthopaedic Associates, P.C.

"Working with HealthSystems has been one of the best decisions our practice has ever made. The support team has been very helpful even through the trials of implementing the direct connection with Blue Cross of Alabama. They are attentive, responsive and bent over backwards to help us work out the issues associated with bypassing a claims clearinghouse. We are also very satisfied with the GE Centricity software ® especially its reporting and the opportunities for report customization. We have no regrets about choosing the Centricity software and HealthSystems."

Caryn W. Stark, CPA, CMPE, Administrator

Internal Medicine Specialists, PC

"I've used other billing software products but never had a support system like HealthSystems. With HealthSystems I pick up the phone and someone's there to take my call. They are large enough to have depth in experience and staff but small enough that each customer is really important and gets a lot of personal attention. And I've been impressed that the HealthSystems support staff knows the product so well. HealthSystems does not deal with problems in an isolated fashion but rather shares information and solutions with all of their practices.

HealthSystems takes every opportunity to make sure we use our practice system to its full potential. They have suggested new ways to use the software that have saved us money. They are doing more than just delivering a product and good support. They are proactive with advice about how to get the most from our investment.

We did a lot of investigation and research looking for the best billing software and chose Centricity because of its outstanding claims management system. We're definitely happy with HealthSystems and Centricity."

Office Manager

McDuffie Medical Associates

"The HealthSystems' staff and the support they offer have made our HealthSystems experience fantastic. They are quick to return support calls and very knowledgeable about the system. In the rare cases where they don't have an immediate answer, they know where to find it, and get back to us right away. In comparison to other IT specialists, HealthSystems' caring staff spends time with us and is patient even when we need help with simple problems. This type of service would mean a lot to others that do not know much about computers and software.

I am very impressed with the Centricity product and have been using it since February 2002 when Millbrook owned it. Since GE acquired the product some excellent features have been added. I like the system's processing flow, reports module, and its user interface. The navigation of the system makes it easy to work with. I have used seven or eight different systems in my eighteen years of working in the medical industry. Centricity, by far, is the best system I've ever encountered, and HealthSystems, with their considerate and knowledgeable staff, provides the best support."

Pam Shivers, Practice Administrator

Montgomery Cancer Center

"Our satisfaction with HealthSystems is superior. We have been very impressed with its support. We track the HealthSystems response time for every call, and it has never exceeded 30 minutes. The HealthSystems staff also possesses an amazing degree of product knowledge.

Montgomery Cancer Center has 13 doctors and 130 active users on the Centricity system, and HealthSystems has been completely comfortable with the size of our installation. Furthermore, they have offered tips and introduced numerous procedures that have made the system work better for us.

HealthSystems made the HIPAA compliance upgrade seamless and everything went well. They installed several custom features that automatically handled HIPAA requirements without our intervention, saving us days of work. It was a very big timesaver, and that in itself saved us money. We had their undivided attention until all the claims rejections were addressed. Up to a million dollars of claims were at stake, and HealthSystems helped us resolve the rejection causes within 24 hours.

Our association with HealthSystems has been a very good experience, and I expect us to be with them for a long time."

Business Office Director.

Peach State Orthopedics and Peachtree City Physical Therapy

"HealthSystems' fast response is one of the things that really sets it apart from other support organizations. Whenever we call HealthSystems with a question or need help, a "live" person is always there to answer; there is no machine. The call is answered immediately by a support person who is very friendly and has a lot of patience. They take the time to address every question and are extremely helpful.

We also found that HealthSystems' training was excellent and the trainer made it easy to learn. She was a very good instructor and taught on our level.

I particularly like the Centricity appointment scheduler. It's easy to learn, user friendly, and very flexible."

Administrator

Pediatric Ear, Nose & Throat of Atlanta, P.C.

"We went with HealthSystems because we wanted on-site support and faster telephone response. We've been satisfied on both counts. If we have a question it is responded to promptly, and we aren't a small fish in the sea. HealthSystems knows us. They know our system. They know our servers. They know how we have things set up so their response can be much more individualized. When there have been problems that required them to be on-site, they came without hesitation, and upgrades have gone much, much easier because of their assistance. When we upgraded to comply with the new HIPAA transaction codes, HealthSystems came out and installed the upgrade for us, and, even more importantly, they were out here the next day jumping from workstation to workstation, helping staff learn the new version and answering questions.

The Centricity product supported by HealthSystems was a great investment, and we are particularly satisfied with the way it handles insurance and collections. We feel it paid for itself in six months by making it easier to collect insurance reimbursement and by increasing our collections. We can recommend Centricity and HealthSystems to any practice that values personalized, responsive support."

Douglas Hillouse, Practice Administrator

Women's Healthcare Associates, P.C.

"We appreciate all of the support that HealthSystems gives us. The training, telephone assistance, online support and caliber of staff are excellent. Our questions are answered when we call or a return call is made the same day. We frequently benefit by dealing with their support specialists that are experts on specific aspects of the GE Centricity system, and we feel fortunate to be affiliated with HealthSystems. We have heard nightmare stories from other practices about support from other vendors, but we have found HealthSystems to be capable, responsive and always willing to help."

Cheryl A. Locke, RHIA, CCS, CCS-P, Practice Administrator